ISSN : 2348-0351

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ABSTRACT

Strategic Customer Relationship Management and Service Excellence: A Framework for Enhancing Customer Satisfaction and Organizational Performance

Marc Alvito

ABSTRACT

The tourism sector has become an important contributor to global greenhouse gas emissions, making climate change mitigation a critical priority for sustainable development. Achieving internationally accepted temperature stabilization goals requires substantial reductions in carbon emissions from tourism activities through coordinated action across governments, businesses, destinations, and travelers. This review examines carbon management in tourism by exploring four interconnected dimensions: governance levels, emission boundaries, stakeholder responsibilities, and mitigation pathways.

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